Shipping & Returns
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We currently ship small items via Canada Post and larger items via Purolator. Shipping times will vary dependant on Purolator Ground Service lead times from our warehouse in Scarborough, Ontario. More information can be found on Purolator’s website.
An estimated shipping time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
We ship all orders received within 48 hours (provided it’s a weekday). Please ensure someone is present to sign/receive the package.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
Return of Non-Faulty Products:
We want you to be happy with your purchase from us. If you are unhappy with the Product in any way, please contact our customer service team (Please see contact page for details) as soon as possible. In addition to your right to cancel your order, if for any reason you are not completely satisfied with a Vibra Fit branded Product purchased through our Website, you may return the Product to us and we will refund the purchase price of the Product, provided:
- it is in fully re-saleable condition; and- you notify us of your wish to cancel your order within 30 days of receipt.
Telephone or e-mail (see contact page for details) and quote your order number, contact details and the reason for the return. We will email or telephone you back with further instructions. Customers must arrange for machines to be returned to us in case they would like to return their machine without it being faulty. In an event when a customer cannot do this, we can try to arrange for the courier to come to collect the Product you wish to return from the address to which it was delivered, providing you pay for shipping costs prior to this being arranged. If you notify us of your wish to return a Product more than seven (7) days after the day following delivery, please note that any delivery and handling charges for the initial delivery (if any) are non-refundable, and we reserve the right to charge you a cancellation fee which is sufficient to cover our lost expenses and handling charges.
Refunds of the original sale price will be issued in the same form as the original payment. Please allow up to thirty (30) days after our receipt of the returned Product for us to credit your account. In order to receive a refund, Products must be returned in a re-saleable condition with all paperwork, parts and accessories included. If any Product is not returned to us in fully re-saleable condition with the original packaging, we may at our option offer a refund, but reserve the right to deduct a sum from the refund amount which reasonably reflects the degree of any repair or replacement required to make such Product re-saleable, up to a maximum of 15% of the original selling price.
Return of faulty Products:
If a Product is faulty or does not meet the description given on the website, please contact us as soon as possible (see contact us page for details), confirming whether you would like a refund or the repair or replacement of your existing Product. Where you elect a refund, we will collect the Product free of charge and refund the purchase price (including any original delivery charges) no later than thirty (30) days from the day on which you contact us. Alternatively, we will at no additional cost, repair your Product or deliver a replacement in accordance with the Vibra Fit Home Warranty provided with the Product. Reimbursement of any other costs must be separately agreed between us.